Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
I loved it, shipping in less than 10 days and spectacular sets!!
Order placed the dia15/10 very nice
All great. We will definitely buy again.
Look like pictures, fabric is not thick but not thin
The suit is good, the quality is decent, thin, soft, for the spring will go perfectly. The size of 18 m came to a height of 90. With the store did not communicate, sent quickly, came in 20 days. Thank you!
All as in the description. Chic body. Took for 18 months. We plan to wear in a year.
It took a little while to get here but it wasn't because of the store because he sent it fast. Then everything is perfect!
I love it, super quality and beautiful.
Thought it was more thick, ie, warmer, however will be ideal for a autumn tépido. The pants are a dark shade of gray, are not black. Like. quality material. Leave photos to check the real size of 70.
Same as picture how bad the leg comes one shorter q Other
Careful though the pants the fabric is fine. It came very fast.
Very nice as the photo
Bought 25th May, shipped 26th May and arrived 21st July. Packaging is in a plastic envelope so fits easy in the letter box. Did not need to contact the store at any time as the tracking details were often updated so felt assured that the item would arrive. Items are exactly as per the description (100% cotton) and very soft to the touch plus has some stretch to it for more comfort. Colours are exactly as in the seller's images. Love the quirky pattern on the trousers and the headband. Highly recommended! Thank you to the seller.
Light stains on the rabbit ears. With gall soap was the way.
Very final but pretty fabric and very quick arrival
The fabric is good! Very happy I bought more sets and very happy
The product is good and the shipping service is very fast thanks to the store service.
The parcel went about a month, the track number was tracked. Packing, simple package. The suit is cute, cotton, there is no smell. Some where there are strings, but not critical. The only thing that did not like, it's a headband. The feeling that it was sewn from the cuts, and the seams processed badly. And so, the kit is very cute, you can buy.
Arrived on the same shipping date, it took just 17 days to arrive, in very good condition, I took the size of newborn and came a large pelin, but the perfect fabric and texture. I love it.
Very good quality, I was pleasantly surprised. What the loop is not made is a strip of fabric