Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
The parcel had been lost, I sent a message and the store sent me another one that arrived very quickly. Thank you for the seriousness of the seller
Nice acrylic. The size was based on reviews.
Quality is super! I recommend, everything is fine thanks a lot! Recommend!
Top the material is sublime nothing to say
18 size approached the height of 81 cm with a small margin, delivery about a month to Moscow
Very good material. Super recommended price quality. The garment corresponds to the description and size. The hair around the neck is very nice, and the color is a beautiful red. My baby is 10 months old and weighs 9.900 kg. We will buy back happy with the product and the store. Thank you
Overalls are good. A little there is a smell, but I think after washing will leave. Although my daughter likes, does not want to shoot
I'm delighted, nice thread, soft, not synthetics, not super hot, good) baby 3 months, took the smallest size-there is a stock, but now it looks cool! Thank you so much!!!
Ordered 23.11, came to Peter 15.12. Connected neatly, the material is pleasant to the touch. I took the size for 3 months. Not yet worn. I like it. Of the minuses, as soon as the order was made, the store constantly sent the dispatch to his goods, asked to stop, he smiled stupidly and went on. Repels such a service.
It's beautiful, I liked it very much, I ordered 02/12/2020 came 09/12/2020. My son is 2 and a half months old and I asked him for size 6 months, he looked great, A big pinch. But not much, the fair. The lint of the hat comes with buttons part being able to take it off. If e put any hits on it would be the hat furry, the movies come how very long and order to put in the child's mouth. But the rest well, I recommend the product and store
I arrive in a week, well sized
I'm stealing. Pint, greenhouse, shark-recommend. Ale E minus (ce pure Meni did not spare) the top of the mitten the loop was
Love, they are beautiful I will recommend. Thank you very much, I recommend this store.❤️
The overalls are very cool. Connected from 100% acrylic, which is not bad (it is hypoallergenic material for children), but a little creaks. Delivered quite quickly. Took the size of 24 m, I think now you can dress if you turn the sleeves and pants (now we are 6 months and 68 cm)
Warm, beautiful color, as in the picture.
I love it!
It's beautiful my baby is 13 months is and I 've ordered size 18M is was worried about the comments but it has been quite a success, he's doing perfect, place the order on 17/11/20 and I have arrived today 30/11/20 is toy surprise so little that has taken LA RIOJA, Spain before time because it said it would arrive on December 6th, I recommend it! I'll even ask for another one in red because I 've loved them.
I bought this item for my nine-month-old baby. It's still something big, but in a short time I know we're going to take advantage of it a lot. It's very nice, besides soft. The shipment was fast within what fits. Thank you
Nice jumpsuit. Gently sewed. Beautiful blue color. And the mating really liked it-I love patterns with braids. Delivery is exactly 1 month to Ukraine.
Just a chic overall. Neat, without sticking threads. thank you!