Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
Very nice, looks solid and practical.
The bag is pretty, identical to the pictures of the store. Very roomy, the shape holds perfectly. Stitched qualitatively, all seams are even, there are no sticking threads. Inside the bag there are elastic bands for fastening bottles. Outside there are 2 pockets with a zipper, one open pocket and one Velcro. The fabric is waterproof both outside and inside. The strap is perfectly adjustable-you can make a short one, as in my photo, and you can very long-so, so that it is convenient to wear over your shoulder. As a gift, the seller put the hooks (despite his size, they are fastened and held very tightly) and some orange pouch :) With coins and AliExpress discount, came out to me at 655 rubles. Paid for order 21.09, 23.09 parcel was sent, 30.09 arrived in Russia, to the point of issue (Moscow)-05.10.
Very quickly came to Moscow to send, thanks to the store, the gift also put
Excellent bag, small, but roomy. No smell! The mounts are comfortable. The store put the gift. For what the pink cover I did not understand, but very nice. I recommend the bag.
Delivered to Kyiv Ukraine in about 3,5 weeks which is very fast. Quality is very good and colors and design just exactly as on photos. Looks very good, material is natural and cotton all stitches are even and very good. Really like the product and recommend it a lot!
I was surprised how spacious it is. Perfect fit in the stroller
Went to Yaroslavl less than a month)) the store attached cute gifts The bag is sewn well, the seams are even, the threads do not stick out, there are no unnecessary smells. Carabiners and zippers-everything works. The fabric is not bad, I'm not sure, it's true that it will not get wet in the rain, but for their money, the quality is at a high level! The drawings are neat, bright. Seller recommend. Purchase is happy))))
Great bag! corresponds to the description!! with the store did not communicate, there was no need!! Rostov-on-Don reached in a month!
Cool Children's handbag. Delivered the parcel quite quickly, did not have to wait too long, which, of course, pleases. And it was well and well packed, so everything came whole and did not hurt.
The handles of the bag are very thin, whether the weight is not clear, the delivery is fast to Israel
Сумка отличная! Большая, вместительная. Качество на высоте! Продавец положил подарочки) спасибо большое!
El pedido llegó antes de lo previsto, el vendedor nos a ido informando de cada detalle del envío, gran relación calidad- precio, además el vendedor te envía regalos extras. Vendedor muy recomendable .
The bag is of good quality, convenient even for a joie stroller with a folding handle, at the position of the handle in the child can get out of his pocket, this is and plus minus at the same time, thermo offices are not present, for wet clothes there is also no compartment (they are not declared). In the napkin compartment did not find a suitable pack, (large does not fit in width, A small failure below the snake). A 0,5 liter bottle is placed in the bottle compartment, and the drinker is not placed, but there are rubber bands inside the bottle bag. Hooks, for the stroller, which go in the kit comfortable non-gromoskie
В Красноярск за 12 дней пришло. плотный материал, цвет соответствует указанному.
The bag is gorgeous! I came quickly. With the bag came two fasteners, a purse and a bracelet with an elastic band, which is very nice)) all good quality. The bag is dense, the shape holds, quite roomy, inside one large space, on the sides of the gum, to hold the bottles, behind the mesh pocket. All this closes with a zipper. Outside is a pocket for napkins and for a bottle, behind the pocket for the phone. We have a lot in the bag, but I'm lazy to lay everything out and show)) it can be worn on the shoulder, over the shoulder and on the bike/stroller. It is attached conveniently, does not interfere and does not fall. We have so much drying that we almost translated an empty bike)
A cool volume bag, plus a gift. the stroller is perfect. Thank you. the SPB reached 1.5 weeks.
Just super. Was pleasantly surprised by the quality. To the store Thank you!!!
23.06 made order and delivery to St. Petersburg 5.07. The packaging is just a package, so the bag is a little bounty. There's a little smell. The store put gifts. Happy with the package. Track tracked to the end
Thought the size will be more well, and so it will come down. The store put a cover on the bottle as a gift. Sewing quality, the bag is good
The bag is very, very cool!. Quality, modern design is easy, practical! There is an additional handle on the shoulder for the mother (removed). Perfectly approached our stroller. Seller put many gifts: extra carabiners, mini thermos for neoprene bottle, rubber for hair and red thread. It was tracked completely, it came to the Post Office.