Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
The dress looks good, separately ordered white for 3 rings and bezel we are large so the size 150 perfectly approached
Super cute. Good material. Will buy again! Recommended!
Fast shipping. Good quality, the product is what appears in the ad. Recommended.
Beautiful, good quality. Do not order one size more because the size comes well large.
Lovr the dress was as discribed and fits great. daughter is very happy. highly recommend
120 cm by 120 cm ie Not small. My daughter is happy. But here the threads stick out, it's good that you can cut them. And on the cloak somehow not very a bow sewn.
we are so excited! the item is as described, fantastic and very good quality! It came in about pne month. My little princess loved it! she can't wait until wearing it! and I am very satisfied ! thank you store! ειμαστε ενθουσιασμένοι με το προϊόν. είναι ακριβώς οπως περιγράφεται. καλοραμενο, με μεσοφορι και ενυσχιση απο μεσα. Η καπα εχει ραμμένο φιαγκακι στο μπροστινό μερος. η πριγκίπισσα μου το λάτρεψε και ανυπομονεί να το φορέσει! το συστήνω ανεπιφύλακτα!(οι φωτο το αδικούν)
I love it! The only thing that size is small. Buy size 5 years and it's like 3. But the quality is very good and just like in the pictures. He's arrived in 11 days, a week ahead of schedule.
It's not bad but it's really very very big. I recommend for very fast delivery is the conversation with the store
article précis, arrivé très vite après 15 jours d'avoir passer la Commande. Un grand merci pour le vendeur
muito bonito. filha ficou encantada. óptima relação qualidade/preço. chegou em menos de 1 mes
Замечательное платье! Качество на высоте, продумано всё до мелочей. Хлопковая подкладка комфотна для ребенка. Большое спасибо!
Платья отличные, качество супер, Доставка около 2-2,5 недели.
very cute for this price
Thank you! The order came within a week. The dress is super! I really liked the shoulder! Pat, put on and voila! Beauty!!!
my daughter absolutely loves frozen so I bought this for her to dress up . she LOVES it as soon as she seen it she wanted to put it on. I washed it and air dryed it before I put it on her it dropped a ton of glitter in the washer but everything else was fine. 5stars I love it and she loves it
Item just as described. But it smells like chemical. I should go away with a wash. 5 weeks delivery to California.
I recommend al, it's beautiful, no smell, very well finished. Asking for one more size because my daughter is 4 years old and I 've ordered the 4 is very thin and she's doing very fair
the dress is beautiful, soft and comfortable fabric, exact size
Beautiful