Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
The night light is awesome. The child more of course, liked the stars, there are 4 colors, blue, green, red and mixed colors, the red one can see the worst on the ceiling. Melodies very much, there are 3 lullabies, also music of nature, piano, soothing and animal sounds. All the melodies are very good and not intrusive. There is a voice record, but unfortunately, it is not recorded for a long time, but only 1 time to play, doesn't remember. Also can adjust the sound. Definitely recommend to all mothers of babies, I left my chest and put my daughter in the crib, with this night-lamp, she falls asleep herself.
Lamp came very quickly presents the beautifully
Joli produit Merci
I was struck by a huge number of very beautiful melodies. In the projector there are 4 types of melodies: animal sounds, nature sounds, lullabies and instrumental music, in each theme of 6-8 tunes! The volume of the sound is adjustable, which is suitable. The color of the star sky can be changed: Monochrome (red, green, blue) or multicolor). Delivery is very fast, 11 days. And what pleasantly surprised-the box did not suffer at all. Powered by a projector from 3 AA batteries. The projector definitely recommends to buy, a very high-quality toy.
The box slightly crumpled, but inside everything is whole, it sounds fine, the starry sky in green color is bright, in Red Blue and multicolor pale, melodies a lot of beautiful, the microphone works writes very qualitatively, it's a pity that the recording time is short, the baby is happy and parents too)
Excellent product I recommend shopping in this shop
Классный проектор. Заказ продавец отправил сразу, получила я его уже через 1,5 недели. Доставка службой 5POST. Коробка, в которую был упакован, была полностью помята. Но сам проектор цел. На крышке со звездами какие-то белые полосы, но на функционал это никак не влияет. Очень красивая проекция звездного неба, разные мелодии. Покупкой довольна!
очень хороший, легкий, яркие четкие звезды, за 860руб., описанию соответствует., брали малышу, а смотрят звезды дети 4 и 6 лет.
Llegó en forma rápida y le gustó mucho a mis hijas. No tuve problemas en envoltorio y solamente tuve que comprar baterías AA y funcionó sin problemas. Sí encuentro que el volumen es un poco bajo, pero es ideal para hacer dormir. recomiendo el producto
всё отлично, очень хорошая игрушка. для убаюкивания самое то. доставка быстрая упаковка так се, но всё целое даже коробка.
ได้รับแล้วคะ รอไม่นาน ประเทศไทย.ชอบคะสวยงามน่ารัก ใช้งานง่าย สินค้าไม่มีตำหนิคะมาในสภาพสมบูรณ์ หีบห่อแพคมาอย่างดี มีกันกระแทกมาให้ดว้ย แนะนำคะร้านนี้
Доставка быстрая. Качество на высоте. Дети довольны. Звуки качественные. Проектор выше похвал. Мы довольны
Everything works, but it's not pleasant that the packaging is not quite good and there is no security!!!
I arrive super fast, in excellent condition and it looks beautiful! I recommend it 100%
The red color of the lamp on the ceiling is not visible. Music is pleasant for hearing. The child likes it.
Charming, attracted the attention of a three months.
Beautiful. Good projector.
Very good product my son loved it. He really likes to record himself.
Быстрая доставка. Игрушка отличная, все как в описании, все работает. Рекомендую
Great for the baby Recommend