Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
It came fast is from a good fabric
Beautiful and corresponding to the pictures… the board… Very satisfied
Very nice dress but plan to take bigger size
Description exact. My daughter is happy. Even the ribbon-belt is processed, does not creep. We took the size of 4 T for height 110. The top approached well, but the bottom skirt is short. If only to stand, then yes))) and so stitched well, without complaints. I did not communicate with the store. Because Everything suits
Identical to the description just darker color Very soft fabrics
Dress dojechala in 10 days, T3 is size 100cm, my coreczka has 21 months but sukieneczka is only troszeczke for Duza
Super quality. Happened after two weeks. Need to take a minimum of two size bigger
super
As you describe. It didn't take long to get here. Perfect purchase. Very happy with the purchase.
ממשששש יפההה girl I really love this top quality I יזמין from this store Oded
Dostarczono in 12 days. Super fast. Size 140 with tags fit for 122. All OK.
Very handsome still fine for this time but good something underneath and arranged
Nice performance only dress has quite ciasną elastic band waist, but how is it odpruje is now OK. Zamówiłam size 100 it's so our 86-92
Dense cotton top, a little stretches, I ordered more, but the skirt is longer. Sleeves turned up, I do not like short dresses, so 2 sizes larger
The dress is like in the photo, all as in the description. I liked the goods very much, the quality is good. The order came quickly, in 14 days. Recommend store
Awesome dress length wise above knee for my little less than 5 year daughter . But above all good product
The dress is beautiful, the quality is satisfied, the child likes it, but because of the short top, the dress looks like a small one, if the top is longer, it would be great
The sleeves are long, the width is free, but the length is just at a height of 95 cm, A little stick out the thread, the material is very pleasant
Dress very nice however size troszkę too small. Ordered size 5, daughter wear 116, proposed take size bigger. Parcel otrzymałam after 2 weeks, recommend.
es preciosa y no tardo solo una semana me encanta