Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
The dress is beautiful, the size comes perfect
Beautiful New Year's dress. Thank you. Delivered quickly.
At a height of 110 cm, medium physique, size 6 approached well. Recommend.
So pretty flashing amazing ㅎ ㅎ
The dress is super! Shipping fast. The size 98 came perfectly
Very pretty, she will go perfectly to my daughter for Christmas.
Very pretty))) bezel I do not know how to dress it is written size 90, not small. Our height is 85, weight is 11.400, the village is good))) thanks)))
Spectacular!! It's been 2 weeks! Super enchanted! I ordered it when my girl was 2, and now he's 5 years old and fits perfectly size 110cm and I 've reordered it, I'm still delighted! Thank you store for the quality of your product and fast shipping!! Very satisfied!
Super-super fast delivery to Samara at the point of issue in the store Pyaterochka in Samara for 9 days. Many thanks for this to the store!!! The dress is beautiful, corresponds to the description. Only the cutout on the breast is very large. At our height 81 cm took the dress 80. The length is below the knees. I recommend both a dress and a seller!!!!
The color of the top is faded, but the fabric is stretch. Miki of felt, even wash scary, that will break .. The quality of tailoring, everything is fine. Took on growth on ng should approach.
Nice dress. Like in the picture. 3 skirts (skirt red, tulle red, top skirt red in white peas) skirt fluffy. Child 2 years old growth 87 cm village just. Length is good. The skirt is bright.
The daughter is delighted, for 500 rubles an excellent dress. On a girl with a height of 105 cm came perfectly 4t. All as in the picture of the store. Delivery 12 days.
Excellent suit, in size, the skirt is lush, if you steam, the top of the dress is knitwear. I recommend purchase and store. Thank you very much to the seller and the store.
very beautiful dress and well done
very very very nice!!!!
Крутое платье))) очень пышное. Я довольна. До РБ дошло быстро. Примерно 3 недели
I would buy it again. it fits then perfectly.
Товар соответствует описанию. Дочка ростом 91 см, брала размер 3т, подошёл хорошо. Без запаса. По качеству:верх- трикотажная футболка, низ- тонкий синтетический подклад и два слоя фатина(розовый и розовый в горошек), швы на юбке конечно так себе. Но за такие деньги в принципе неплохо.
At the age of almost 5 years and height of 104, came up perfectly, without Stock
It came in a month, we will be two years, height 86, ordered in size, the dress is straight on us, not on growth, the chest is HB, but the lining is synthetic, but dress for the holiday is the most