Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
Quality bomb, delivery fast! Mesh soft, natural lining! The child will be delighted!
Exceeded all expectations. Photo does not transmit all beauty
Nice dress. My daughter really liked it
The dress is beautiful! The baby is happy. Stitched qualitatively. From the store I will buy other dresses.
Very good dress, sewn very high quality, all on HB, chic, everything is even and beautiful. I recommend to buy.
The dress is just wonderful, quite lush. The growth of the child is 104, took 4t-ideal fit, would take more would drown. The child is happy, me too)) waiting for the matinee
It's beautiful, beautiful, beautiful. I like her a lot and I hope my daughter does too.
Nice dress! Under the top skirt there are 2 more skirts. Daughter 4.5 years old, height 108 cm. Everything came up. Quality is good! Expected worse. Two stripes on the back of the buttons, very long.
Super dress!!!! Very beautiful and decent quality (for this price)
The dress, of course, is very beautiful, just super, the first impression is straight "wow"! But you do not need to build illusions on the quality of tailoring, it really is on 4-, I attach a photo, spot after washing did not leave, but I bought a child for home (role-playing games they are), by the way, all the jambs of the tailoring immediately and did not come into the eye, so it's fine externally) if I bought from the store of this company, Then it would lower the star for the quality of tailoring, but it has it and is more expensive (it pays twice). The seller sent everything very quickly, to Moscow reached 2.5 weeks.
The dress is awesome! Size 5 on the daughter 105 cm sat perfectly! Up to 110 exactly will be normal, further short. Thank you, everything is super!)))
Everything is fine. Super. Thank you. until Krasnoyarsk two weeks. .. Before the holidays...
The dress is well sewn, my daughter is almost 6 years old and 115 cm tall. I ordered 5 T, the label says 120 cm. Since very thin on the chest and in the shoulders a little more, the next year will be enough Delivery is very fast, ordered 28.11.20 received already 11.12.20. Recommend!
Perfect for 5 years old 110 cm. Quality is better than expected. Girl was very excited
Excellent dresses!!! Quality, despite the price of 900 rubles, very good. In retail stores similar in 3000, in appearance and quality is much worse. On height 130, I ordered a size 7. until my daughter measured, a gift for Ng. But I think they will. The track was tracked completely, to Moscow reached 2 weeks. I definitely advise you to buy.
Nice dress! Quality! But with the size was wrong! But no more, but I liked everything!
Very nice dress, the seams are well finished, I'm happy with my purchase
Beautiful, divine this year the wise men have done well their work seems very good idea that the Cape can remove and put
The dress is super. The daughter is delighted! The length is normal, but in the chest is too big. Plus, marriage is a black spot and a hole on the tulle.
Chic dress. Cotton podubnik, sewing neat.