Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
Delivery took about two weeks, so it was super quick! It came tightly packed in perfect condition i’m super happy with it. The fabric is soft, as well as the stuffing inside- perfect as a pillow, or a toy to cuddle. Bought it as a gift and now I regret not buying one for myself too :(
Amazing quality! Very soft, pleasant. Super cute. The buckle on the side is small, does not interfere. You can report the filler. I bought it as a gift, now I want the same :)
Great quality, I’ve bought twice from here. Amazing
Very cute and soft. Very quick delivery, the package came in 2 weeks. They just need some extra stuffing, but it is okay since otherwise, the package would be too big. I really recommend these plushies
Absolutely adorable and 100% worth the purchase. Looking at this doggo's face brings me and my mom joy. It's very soft and has an almost "temper-pedic" feel to it. The zipper on the side gives access to the filling if you want to fill it more. There's not enough filling for the stubby little legs to be plump, but that's okay to me. I also noticed that the ears are "shaped" differently (one is shorter and wide and the other is thinner and longer) but it's barely noticeable and not really a bad thing (kinda adds to the cuteness). It took wayy longer than I expected to get here (3 months I think?), but maybe it's because of the pandemic.
Perfect! It's huge! Great quality material. Super soft, light and cuddly. The zipper works well and you can remove or add more stuffing. Great for sleeping. Fast shipping, arrived in 10 days after posting, I had no fees.
it came really fast! it's so cute and really soft. I love it so much! (so is my family haha)
Ha llegado muy rápido, unos 10 días. Pensaba que el relleno sería de bolitas pero es todo algodón! Es realmente agradable al tacto, mi novia está encantada.
Très très doux et très moelleux. Il est parfaitement comme sur l'image. La peluche est bien rembourrée.
Игрушка хорошая, сшита добротно. На мой взгляд, маловато набивки - немного рыхлая.
The Shiba Inu plush is super fluffy and so big! All soft and adorable :3❤️ Thank you very much to the store❤️
Super cute loved it a lot! it is super soft and really adorable! It took some time to get it throw but it was totally worth it! Super happy bc it’s cute and rlly plump
Super soft mochi style plush! nose a lil wonky but i don’t mind :3
UTI what a displeased, soft pie!) quality fire, waited 2 weeks)
Very huggable, soft, stuffed good, not tight, but not weak. On the side of the zipper, you can add, who few. Mega nice! It's worth your money clearly.
So cute! Will buy again
Super mascot and yet pillow. Soft, unscented, nice touch. Well packed. Fast shipment. Very satisfied and child too. Recommend and goods and salesman.
Super cute!! It got a little deformed in shipping but can easily be squished back to your desired shape.
theyre so BIG AND CHONKY!!! i got the 40cm for me and the 50cm for my partner and the 50cm is so huge !! there’s a practically perfect amount of stuffing in it too !
Cool toys. And I asked to put 3 toys of the same color, the store did it. I'm pleased with you. I will order more)