Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
Beautiful, identical photo as the description
It's a bag with good material. I recommend it from 1 year, because it's something smaller than the typical diapers. The design is just like in the pictures. Happy.
Chic backpack Bought favorably thanks to the group VK alizonia has already received many parcels bought thanks to the group!!
The bag is excellent, light, comfortable. Lots of pockets. Well stitched. Nice color baby pink
I got it! Very happy. Just needed to wait 2 months, a bit too long.
One of the most successful purchases recently. The backpack is sewn from a dense quality fabric, on which there are no traces of rain drops, in general, it looks very presentable. Threads did not stick out, there are small errors in smooth lines, but even well-known manufacturers sin this, visually if you do not measure out with a ruler, it is not noticeable. On the functionality of a solid five: a lot of pockets, in which everything is placed necessary and it is not difficult to find the right thing, without pulling all the contents from the backpack. Thermo-pockets for bottles-brilliant thing. Hardly will work at a minus temperature, but in the summer they perfectly saved. Pleased with the presence of fasteners to the stroller. Straps are adjustable and do not fall off. Delivery took two weeks to Ufa.
The backpack is good, I liked it, many functional pockets, nice color, very light in itself, weightless. I wanted a smaller backpack, it turned out to be not much smaller, but it looks more compact, I think I'll put everything necessary as the time comes. Came quickly enough 20 days
I love it, in so soft and pretty, very comfortable to wear, with so many pockets! I fell in love with her
Backpack is good for your money, cloth dense does not get wet glued with glue on the inside because of this, the density of the fabric scales! Locks are normal, but not YKK of course, lining fabric is normal, inside all the seams are sewn with braid. The backpack is large, but the straps are very short. In front there are thermo pockets for children's bottles. I did not like how the seams in front. But if you take a general impression, the backpack is decent, I think something similar in quality will cost for 2000r)
A beautiful backpack, sewed qualitatively, without jambs. Decent fabric and accessories. It's nice to use it. Convenient, many pockets.
Very good quality as in the picture I thought that the main pocket would be wider, small. Although the size is the same. But you can't put a lot of things down. Pocket at the top of the back of the bed-small, shallow Fabric apparently водонеполницаемая The color is very beautiful delicate pink-Pearl, gray silver handles are very beautifully combined Very happy! But for a large number of things will not work!
Plenty of space to save, just as it appears in the photo
The bag is gorgeous! I did not even expect that it would be so good.
The bag is really very practical, with a lot of pockets for storage, it is very spacious too, I am very happy with this purchase. The store is very, he responds to all messages
Very practical and good quality
The color is as expected. It took two months and a week to arrive to Colombia due to the situation but store always kept communication open and provided information when asked. I fully recommend! Thanks!
Envío rápido. Buena calidad. Buenos acabados. Es muy bonito. Vendedor atento. Gracias. Recomiendo.
Хорошая,качественная вещь.
отличная сумка, качество . брала с купоном. очень довольна покупкой, куча отделений для всякой всячины, молнии работают хорошо, ткань отличная