Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
My daughter loves it even if one size more, she 'd be better off hehe. I took the 140 cm for an 8 years.
It came very fast, just like the one in the picture. Bought for a girl, skinny. The smallest size and it fits just though something long. I recommend buying more size to the child's measurements. Otherwise great, very well printed the print
Excellent fit, the quality is good! Very satisfied!
Cool suit. The fabric stretches well. On the growth of 170 sat well. Very much in it is unusual, as if naked)))
Good quality, looks the same as in the picture. Need to order the headpiece separately.
This is great. 120 I ordered it for 4 year old and 150 for 6 year old girls and they fit well
I liked the suit, it corresponds to the description. Sent quickly, but went for almost a month. Great for Halloween.
25.09 I ordered and 14.10 I received. I ordered a size of 130 for a child of 5 and years. Right. The child likes it.
A bit small on the arms. Fast shipping.
The suit is very steep, behind the lock to the middle of the back, so it's easy to wear. I'm for a 4.4 daughter (height approximately 106 cm. And weight 20-25 kg.) suit just (size took the smallest, the store has a height of 120 cm). On a small child, if the child is skinny, but above, up to 120 cm, then the suit will fit, since we have assemblies on our feet and will be just next year. But here another may arise trouble, very short sleeves, as my child rukova Butt, I would say a little short. That is, a higher sleeve for a child will be four. I hope my feedback was useful. Before Gomel (Belarus) the goods went only 1 month)))
A little brown, but fine. Very fast and the size is right
Fast delivery, the size approached))
came very fast very good quality
The costume is small,, bought 150 growth, and there is a maximum of 135 growth, but the quality is good, I recommend.
My daughter's wearing a 7-8 I asked her for the 140 and she's a little fair. But very pretty
It's so cool and it's just like the picture, my girl loves it.
шикарный костюм. на рост 96 сел отлично, чуть с запасом. конечно, синтетика, но легкая
As described, 9 yr old daughter loves it. will make a unique Halloween costume
Костюм классный, размер соответсвует. Пришёл до Новосиба за 20 дней
Great I love it. I normally wear S but fortunately I order L because it's very good.