Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
The gray jacket came quickly, but with marriage, burned completely the bottom of the jacket. Sent a photo to the store, he immediately sent another, came quickly. The jacket is just super!!!)
Unrealistically cool jacket, the fabric is very soft and pleasant. I took the size of 6 T for 4 years, but my child is very large as a 6 year old. Everything came perfectly, there is one minus, but it's not critical. Jacket for autumn-spring, to minus temperature
very warm and thick! nice for the winter! love the pattern and quality. fall a bit bigger
Jacket top, for a child 98 cm, took 4 T that would be free and enough for two seasons
A good thing, warm for autumn. Took the smallest size, we are 1 year old and 2 months old, height 80, too big times in two will be on growth. Delivery less than a month.
Really nice like the picture. Lined inside to keep warm. I recommend thanks store !
The jacket itself is very beautiful but the logo is not neat embroidered.
Super Jacket-sweatshirt, for 3G took 5 years, cool fashion oversize, warm erasable excellent, the child is neat once a week it's a pity that there are no such for adults, my teenagers wanted this
Jacket just fire) I advise everyone)
The jacket is super! For 2,5 took 4 T sleeves the essence is long (turned up, not critical) warm and very stylish! Came in 2 weeks! Wrote to the store about the color of the inscription in advance-sent White
Looks exactly like the picture but smells bad item is new though so I’ll just wash it otherwise love it
Cool Park! I ordered a size of 90 cm, of course a big one and a half years, but I'm happy, even very much! Warm, airy. Slightly stick out threads, but cutting them is not a problem at all.
Классная куртка, заказывала побольше размер, чтобы носить свободно)
Perfect beautiful iwal k in description I recommend
Куртка понравилась. Тёплая. Свободная. Ребёнку 2 года, осенью будем носить. Доставка и отправка быстрые. В Волгоградскую обл пришло за две недели.
Куртка супер, качество отличное. На рост 115 6т получился с запасом.
Excellent kuretz, warm. And shipping fast. Took on 3 years. Slightly free, but it's even better. Sleeves are not short but.
Funny jacket, warm, orange inscription. Sent quickly, came to Dubna in a couple of weeks. On the child 3,7 with an approximate height of 104 cm, took the size of 120 cm to be with the stock. So it turned out, there is a stock, the model itself is typically oversize. In general, not bad, the baby liked, and we too
Everything reached quickly, the quality is good. Let's try to add the review)