Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://kidsbabyland.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kidsbabyland.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kidsbabyland.com
Super contact! Coat rewelacja
Good coat, I recommend the store
Good coat, took for 5 years size 7 t
Everything is ok.
Fast shipping! The coat exactly corresponds to the picture. I recommend to order. The daughter is happy. The village is excellent. In the photo, the height of 140 lean physique took the size of the maximum
Stylish coat, thanks to the store. Our height is 106 cm
The coat arrived in 10 days, it has a nice touch, (The synthetic usually gives me grima and this one doesn't). It's warm, it's lined with wadding x inside. The lovely color, as in the photo, and the size a little big sleeves, xo looks good, it's cut “overside”. Some loose thread xo nothing significant. For the price I highly recommend!
The coat is very cool!! Stylish!!
Super coat! Recommend
I liked it very much. With a lining on our Rostov autumn most that. The child is almost 5 years old in the photo. A little big, for two seasons is enough.
A little is not what was expected)) buttons and cut were pumped. Opened a dispute, the store sociable, immediately closed the dispute in my favor. I changed the buttons, but the asymmetrical still remained. Coat insulated, inside a layer of insulation, on weather + 15-+ 5 approximately. I looked at other reviews, everyone is happy, maybe just a little unlucky with the раскройщиком))))
Delivery is very fast, the size approached, the sleeves are back to back, the width of the stock is, and in the rest everything is fine.
My daughter liked a very good jacket, ideal for autumn. Quilted inner lining, warm will keep thick fabric, sturdy seams as described in quality product. Fast shipping arrived in standard package. Thanks to the store. The price is definitely worth the favorable. Satisfied shopping. I picked 14t for my daughter. I wanted it to be a little big. Next year will be complete. I recommend nice jacket.
On the growth of 140 took the largest 160, thought it was long. And so in general it is happy. sold well sent quickly, the parcel itself came in 2 weeks. I'm happy. A little more authentic of course.
Coat chic, good quality. On the lining, but on the Moscow autumn is already cool, 8 degrees, on a thin blouse, it's cold. Stylish, you look cool. In size of course on our height 122 cm we took the size 9, only the sleeves rolled up. It came quickly in 2 weeks about. For such money I put the store 5 stars)
Fast shipping is 20 days. The shirt is as described, the material of the shirt is dense, very beautiful. Worth buying. thank you store
The coat arrived in Ukraine, on a new mail in 13 days. Sent the store quickly. In the photo, the child is 8 years old, height 130 cm, ordered a size of 140 cm for 10 years. There are puffs on the back, white, you can see, the dispute returned 5 $. I like the coat, I recommend.
İstanbul Silivri 2 haftada geldi PTTkargodan takip numaralı herşeyini ayrıntılı takip ettim çok memnun kaldım birebir aynısı kızım 3.5 yaşında 5 yaş aldım büyük geldi bilerek öyle aldım zaten çok kalın değil orta kalınlıkta içi kapitoneli teşekkürler
Заказ продавец отправил моментально. В Томск дошла посылка за 3 недели. Качество понравилось, ткань мягкая,не колючая. В подарок положили резиночку для волос,что приятно) Пальто пока не примеряли,по размерности дополню позже отзыв.
Nice coat. I took on the growth, on a large growth)) the size is written 11, the daughter is 90 cm. I'll add a photo in full blanket later. Bye home. The store answers all messages, sent quickly. In the MSC came in two weeks, everything was tracked. I ordered his jacket yet. I recommend both a coat and a store. Now the store in my favorites))